Frequently Asked Questions
Welcome to Beautifully You’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
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1. Sizing & Fit Guidelines
Hello Beautifully You Babes! Your comfort is our top priority, so let's make sure you pick the perfect size. Take a twirl through each product description for our sizing fit guide – it's like having your own style fairy! It'll share the magic on whether that fabulous find runs a little small, a bit large, or is just right for you. Your flawless fit journey starts here! 💖✨
2. Return Policy
Beautifully You Beauties, we do except returns with the below stipulations. Or you can visit our Return Policy here.
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
- Original tags must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.
- Final Sale Items are extra special and won't be joining the return party. This includes items from our Final Sale Collection, Intimates, Jewelry, Hats, Beanies, and of course, our lovely Gift Cards. 💕✨
- Return shipping costs are the customer’s responsibility.
3. Shipping Rates and Policy
- Paid shipping costs are calculated at checkout and are based on the weight of your package and your location.
- We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
- Tracking for your order will be emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
- If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
- If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
- We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Didn't find what you were looking for? Feel free to contact us at any time!